Delete Account Policy

This Delete Account Policy explains how TribeBoard users may delete their accounts and associated data.

This Policy is designed to support user control, privacy rights, Apple App Store requirements, Google Play requirements, South African POPIA rights, GDPR rights where applicable, and other applicable data protection obligations.

This Policy should be read together with the TribeBoard Privacy Policy v4.1, TribeBoard Terms of Service v1.1, TribeBoard Child Safety Policy v1.1, TribeBoard Cookie Policy, and any applicable School Data Processing Addendum.

TribeBoard provides an in-app account deletion option for all registered users. This mechanism is available unconditionally at all times.

To delete your account in the TribeBoard app:

• Open the TribeBoard app.

Go to Settings.

Select Account.

Tap Delete Account.

Review the deletion warning and the list of data that will be permanently removed.

Confirm that you want to delete your account.

Once confirmed, your account will be queued for deletion within 30 days, subject to the exceptions in Section 13.

If you cannot access the app, or if you have already uninstalled the TribeBoard app, you may request account deletion by email.

Send your request to: privacy@tribeboard.app

Your email should include:

• Your full name
• The email address linked to your TribeBoard account

A clear statement that you want your TribeBoard account deleted.

For security reasons, TribeBoard may require identity verification before processing the deletion request.

Response timeframe: TribeBoard will acknowledge email deletion requests within 5 business days of receipt. Where the request is valid and identity has been verified, deletion will be completed within 30 days. This timeframe is consistent with TribeBoard’s data subject request procedures under POPIA and GDPR.

This email address (privacy@tribeboard.app) is accessible without the TribeBoard app installed, satisfying the requirement under Google Play’s Data Safety policy for a web-accessible data deletion option. You do not need to reinstall the app to request deletion of your account and data.

Account deletion will permanently remove or deactivate:

• Your user account and login credentials
• Your profile information
• Your household membership records
• Child Profiles linked to your account
• Journey history and location logs linked to your account
• Calendar entries, reminders and grocery lists
• Activity records
• Uploaded content
• App preferences

Push notification tokens.

Where you are the sole household administrator, deletion of your account may affect household access, Child Profiles, family group records, and other related household data.

If your account manages Child Profiles, deletion will remove those Child Profiles and associated child-related data linked to your account, subject to legal retention requirements.

Where Child Profiles are also linked to another parent, guardian, school, or authorised organisation, some information may remain available to those authorised users where lawful and appropriate.

If there is a dispute regarding authority over a Child Profile, TribeBoard may temporarily restrict deletion or access while verification is carried out, in accordance with the Child Safety Policy v1.1.

Certain information may be retained after account deletion where necessary for lawful reasons. This may include:

• Billing and transaction records
• Tax and accounting records
• Security logs and audit records
• Fraud prevention records
• Legal compliance records
• Records required to resolve disputes
• Records required for child protection or safety purposes

Records required to investigate misuse of the platform.

Retained information will be limited to what is reasonably necessary and will not be used for ordinary active account features.

After you confirm deletion, TribeBoard will take the following steps:

• Active account deletion: within 30 days of confirmed deletion request
• Backup deletion: within 90 days
• Billing records: retained for up to 7 years where required by South African tax law

Security and audit logs: retained for up to 24 months where necessary.

Some data may be deleted sooner depending on technical and legal circumstances. These timeframes are consistent with the Privacy Policy v4.1 and Terms of Service v1.1.

Account deletion does not always automatically cancel active subscriptions. The effect depends on how you subscribed.

Account deletion does not automatically create a refund entitlement. Refunds are handled in accordance with:

• TribeBoard Terms of Service v1.1
• Apple App Store refund policies (for App Store purchases)
• Google Play refund policies (for Google Play purchases)
• Stripe and direct billing policies

Applicable consumer protection laws.

South African users who subscribe directly through TribeBoard have a 5-business-day cooling-off right under the Consumer Protection Act 68 of 2008, as described in Terms of Service v1.1 §28.1.

Account deletion is one way to exercise control over your personal information. Depending on applicable law, you may also have rights to:

• Access your personal information
• Correct inaccurate information
• Request deletion
• Restrict or object to processing
• Request data portability

Withdraw consent.

Privacy-related requests should be submitted to privacy@tribeboard.app. We will acknowledge requests within 5 business days and respond substantively within 30 days, in accordance with our data subject request procedures under POPIA and GDPR.

Deleting the TribeBoard app from your device does not delete your TribeBoard account or any associated data.

To delete your account you must either use the in-app deletion option (Settings → Account → Delete Account) or submit a deletion request to privacy@tribeboard.app. The email option is accessible without having the app installed.

If you delete your account and later choose to rejoin TribeBoard, you will need to create a new account. Previously deleted data will not be recoverable. TribeBoard does not guarantee restoration of deleted accounts, Child Profiles, journeys, schedules, reminders, or household records.

TribeBoard may delay or limit deletion where reasonably necessary to:

• Investigate fraud or unauthorised access
• Investigate child safety concerns
• Comply with legal obligations or respond to lawful requests
• Resolve active disputes

Protect users, children, schools, organisations, or the platform.

Where deletion cannot be completed immediately, TribeBoard will limit retained information to what is reasonably necessary and will inform you of the delay where possible.

If your account is linked to a school, childcare provider, organisation, or enterprise account, deletion may be subject to additional verification. Some records may remain under the control of the relevant organisation where lawful and appropriate. Schools and organisations remain responsible for their own records and legal obligations.

Account deletion requests:

• privacy@tribeboard.app

General support:

• support@tribeboard.app

Legal enquiries:

• legal@tribeboard.app

TribeBoard may update this Delete Account Policy from time to time. Material updates may be communicated through website notices, in-app notices, email, or other reasonable methods. Continued use of TribeBoard after updates become effective constitutes acknowledgement of the updated Policy.

Data Envy (Pty) Ltd

Registration Number: 2020/208976/07

15 Lottering Street, Bendor Park, Polokwane, Limpopo, South Africa, 0699

Website: www.tribeboard.app

Support: support@tribeboard.app

Privacy: privacy@tribeboard.app

Legal: legal@tribeboard.app

Version History

v1.0 | 7 June 2026 | Initial Delete Account Policy for TribeBoard

v1.1 | 7 June 2026 | POPIA §24 response timeframe added to §3 (5-day acknowledgement, 30-day completion); Google Play 2024 Data Safety web-accessible deletion path clarification added to §3; §10 data subject request response timeframe aligned to match; §11 email deletion path cross-referenced for no-app-installed scenario.

TribeBoard Delete Account Policy v1.1 | © 2026 Data Envy (Pty) Ltd. All rights reserved.